Shipping policy
Shipping & Sales Policy
Conditions of Sale:
- All prices are listed in US dollars by default, with a built in currency converter. If applicable, the retail price will adjust to your respective currency, based on your IP address. The checkout will take place in YOUR local currency, if applicable, based on the IP address the order is being placed from
- All orders are shipped via USPS, Canada Post, UPS, or similar.
- All items are shipped from Denver Colorado, USA. Although it's rare, and packages arrive much sooner, we ask that you allow up to two (2) weeks for delivery of all Domestic Orders. For International Orders, please allow one (1) to six (6) weeks for delivery, depending on location.
- All payments must be made via Paypal, VISA or MasterCard. Cash payments are NOT accepted under any circumstances.
Shipping Policy
Currently shipping to the following destinations:
Albania, Armenia, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Croatia, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Moldova, New Zealand, Peru, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Türkiye, Ukraine, United Kingdom, United States, & Vietnam.
- Please allow 2-3 days handling/processing time for all orders.
- Delivery dates are estimated by USPS / Canada Post and are to be used for reference only.
- Shipping costs are calculated by USPS / Canada Post, and depend on the item's weight, dimensions, destination, and the shipping method you have chosen.
- If you chose a trackable shipping option, please check the delivery status at www.canadapost.ca or www.usps.com
- Items shipped internationally via standard surface or air mail are not trackable.
- Shipping to certain international destinations using the SMALL PACKET AIR MAIL option may take up to 8 weeks.
- KOAN SOUND is not responsible for lost, stolen or undelivered packages/orders.
Questions still not answered? Please email support@merchsupport.net